Blog by Service Strategies
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When your implementation team completes an installation, how does the customer learn about support and its role in enabling them to achieve the value from their new system? Too often the turnover process consists of the implementation manager providing a short overview of support or simply providing a phone number to call to answer questions.
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By James A. Alexander Ed.D., Founder, Alexander Consulting
From Problem Solver to Business Advisor
A Good Thing
Services executives and managers within product companies have known for years the added value that their technical experts can bring both to customers and to their company. Many customers have asked for (some have demanded) to have services account managers (SAMs) [...]
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