Posts tagged as:

Career Development

Training vs. Skills Development

by sbrand on February 8, 2010 · 1 comment

According to data from the Future Foundations think tank, one in eight employees throw in the towel and leave their job before they reach a competent level of performance. Why they fail to reach a competent level is more about training and the skills of their manager than it is about the employee.

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Take a “Customer Moment”

by bstephens on July 28, 2009 · 1 comment

Good customer service skills are essential to the success of customer facing technical staff. Many of today’s best technology organizations provide their staff with effective customer service skills through formal programs like our Service Representative, Support Professional and Support Specialist training courses. However, service organizations frequently neglect to reinforce the customer service skills they invested in through formal training, thereby diminishing their investment.

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Innovations in Employee Development

by bstephens on July 17, 2009 · 0 comments

We invite you to attend our upcoming Complimentary Webinar that will explore best practices and innovations in employee development and accreditation. Special guest speaker Sanjiv Varma, Director of Knowledge, Learning & Performance for NetApp Global Support, will outline the innovative programs used by the company’s support operation. Sanjiv will detail the processes used to train [...]

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Does your Service Organization Have a Succession Plan?

by J.Hamilton on April 9, 2009 · 3 comments

The question is, do we really need a succession plan during this depressed economic period when unemployment is at its highest in decades? In order to answer the question, we need to better understand what a succession plan is and how it relates to running a service organization. There is a perception that succession planning is only applicable for senior executive positions such as CEO, COO etc.

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Breaking Through the Talent Barrier

by G.Coleman on December 11, 2008 · 0 comments

Presentation By:  Carl Marning, Cisco Services
In today’s global market, talent is both the most important corporate resource, and the one in shortest supply. This presents service industry leaders the world over with an increasingly difficult and important challenge – where will your talent come from in the future? In this session, Carl Manning of Cisco discussed [...]

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