Posts tagged as:

Certification

Innovations in Employee Development

by bstephens on July 17, 2009 · 0 comments

We invite you to attend our upcoming Complimentary Webinar that will explore best practices and innovations in employee development and accreditation. Special guest speaker Sanjiv Varma, Director of Knowledge, Learning & Performance for NetApp Global Support, will outline the innovative programs used by the company’s support operation. Sanjiv will detail the processes used to train [...]

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The Benefits of Standards and Certification (part one)

by G.Coleman on December 16, 2008 · 0 comments

If you are considering adopting industry standards and certification for your service and support organization you are probably deluged by the sheer amount of information, facts, and myths about the benefits of earning certification, what being “certified” means, how to go about it, and why.

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Reaping the Rewards of Service Excellence

by G.Coleman on December 15, 2008 · 2 comments

Service organizations today are forever striving to increase customer satisfaction and loyalty by improving operational effectiveness, and management generally believes the rewards of their efforts are the end goal. While improving effectiveness is important, these organizations should also work to leverage service excellence as a hallmark of their corporate brand. When you effectively market service [...]

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