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Field Service

Improvement Initiatives Key to Surviving the Downturn

by G.Coleman on March 20, 2009 · 2 comments

By:  Greg Coleman, Service Strategies
Since the start of the global financial downturn, economists have struggled to accurately predict what will unfold over the course of 2009. The outlook continues to be daunting for most sectors. Even with the US Government’s unprecedented moves to bailout the financial industry and the passage of the largest economic “stimulus” [...]

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The Benefits of Standards and Certification (part one)

by G.Coleman on December 16, 2008 · 0 comments

If you are considering adopting industry standards and certification for your service and support organization you are probably deluged by the sheer amount of information, facts, and myths about the benefits of earning certification, what being “certified” means, how to go about it, and why.

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