Blog by Service Strategies
Posts tagged as:
No matter what stage of development your services organization is in, relying entirely on the product sales force to drive services is not a good idea. Discover how to tap into your hidden sales force—what it takes to get your technical talent competent, confident, and committed to seriously selling services.
{ 0 comments }
By: Greg Coleman, Service Strategies
Since the start of the global financial downturn, economists have struggled to accurately predict what will unfold over the course of 2009. The outlook continues to be daunting for most sectors. Even with the US Government’s unprecedented moves to bailout the financial industry and the passage of the largest economic “stimulus” [...]
{ 2 comments }
When your implementation team completes an installation, how does the customer learn about support and its role in enabling them to achieve the value from their new system? Too often the turnover process consists of the implementation manager providing a short overview of support or simply providing a phone number to call to answer questions.
{ 1 comment }
If you are considering adopting industry standards and certification for your service and support organization you are probably deluged by the sheer amount of information, facts, and myths about the benefits of earning certification, what being “certified” means, how to go about it, and why.
{ 0 comments }
Twitter: SvcStrategies
