Posts tagged as:

Service Partners

Are You Ready for the Outsourcing Decision?

by J.Hamilton on May 26, 2009 · 5 comments

If the question of whether or not to outsource your customer facing Support Operation hasn’t been raised, it soon will be. In this current economic downturn, all companies are under immense pressure to cut costs and outsourcing appears to be a quick and attractive solution. In a typical scenario, this mandate comes from C-level executives who have been approached by an outsourcing vendor with promises to dramatically reduce their operating expenses.

{ 5 comments }

Strategies for Effective Partner Management

by G.Coleman on February 17, 2008 · 0 comments

Many service organizations today depend on outside vendors and partners to carry out their service delivery activities. The decision to use partners for service delivery activities can be influenced by any number of factors including financial, resource, geographic or product related circumstances. The decision to leverage partners could be skills driven, where a partner has certain skills that the service organization has yet to develop, market driven, where the partner can help drive increased business or accommodate a temporary surge in activity or driven by other factors influencing the situation. Whatever the influencing factors are, the organization should have a sound plan and established process for effectively selecting and managing external service delivery partners.

{ 0 comments }