Posts tagged as:

Strategy

Everybody Sells Services! At Least They Should

by J.Alexander on March 9, 2010 · 0 comments

No matter what stage of development your services organization is in, relying entirely on the product sales force to drive services is not a good idea. Discover how to tap into your hidden sales force—what it takes to get your technical talent competent, confident, and committed to seriously selling services.

{ 0 comments }

To a Worm in Horseradish, the World is all Horseradish

by bstephens on March 8, 2010 · 0 comments

I was reading Malcolm Gladwell’s latest book and ran across this Chinese proverb and set the book down and thought about how this relates to service delivery… It took awhile but I came up with this…

I thought back many years ago when I worked for a large high tech company as a supervisor in the service organization. We were churning away working our cases, meeting our goals and all seemed well (I am the worm), but apparently the executives thought differently and had lost confidence in the service leader and replaced him. A new Director was hired to bring a “new way of doing things around here”…

{ 0 comments }

2010 Sydney Executive Forum a Success

by J.Hamilton on March 8, 2010 · 0 comments

Recently, our partners at Service Strategies Asia Pacific held their 2010 Executive Forum event. The session brought together service leaders in the Asia Pacific region to discuss challenges and strategize on the future direction of the industry. Several presentation were given at the event, which we are including here for review. Enjoy, and thanks to everyone that participated in the event.

{ 0 comments }